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Dedicated Professional Since 1980
| Carpet & Upholstery Cleaning Service |
| Call for FREE ESTIMATE! 847-566-7416 |
- Carpet Cleaning Services
- Upholstery Cleaning Services
- Hardwood and Tile Floor Cleaning Services
- Flood and Fire Restoration Services
Cleaning Maintenance
Bill's Carpet Cleaning and Upholstery Cleaning Service is dedicated to partnering with our
clients to help them attain the best floor maintenance possible. We realize that all facilities
are different and therefore our approach requires an initial analysis and individualized
maintenance proposal. It is our opinion that proper floor maintenance promotes a
professional atmosphere and equally important a healthy work environment.
Sick Building Syndrome (SBS) is used to describe situations in which building occupants
experience acute health and comfort effects that appear to be linked to time spent in a
building. To learn more about (SBS) go to www.epa.gov/iaq/pubs/sbs.html . Proper floor
maintenance is a major contributor to reducing (SBS). It is commonly understood that
healthy employees are productive and happy, a very good combination. Along with good
ventilation, floor maintenance will help to remove dust, pollen and other allergens and
toxins that build up inside of buildings creating indoor air pollution. Removing these
offensive particles will greatly improve indoor air quality and decrease the risk of (SBS).
Carpeting is a good choice in the work place for a variety of reasons, warmth, comfort,
acoustic dampening and cushioning for our feet. It also helps to defer cleaning and
maintenance costs. Unlike hard surfaces carpet will trap and hold a great amount of
particulate. Studies have proven this trapping ability actually holds toxins and allergens
thus keeping them from floating in air currents around your facilities and being breathed in
by employees. Hard flooring does not possess this trapping quality and therefore requires
cleaning much more often.
It is important to note that prior to the point of complete soil saturation carpet should be
cleaned. When it reaches saturation it is no longer an effective trapping mechanism and
will actually be more susceptible to irreversible damage. Various properties of trapped
particulate can cause non-reversible abrasion if allowed to accumulate to the point that a
carpet becomes saturated with dirt. A prudent approach to maintenance balances
employee health, flooring investment, budget, and a facilities appearance as its major
considerations.
It is a well known fact that people judge us by our appearance. Naturally our clients also
judge us by the appearance of our facilities. Therefore, Bill's Carpet and Upholstery
Cleaning Service emphasizes a proper approach to maintenance using a seven step
system. The following system allows us to customize our approach to your floor
maintenance. Our seven step carpet maintenance system includes recommendations,
products and services.
Our Cleaning Maintenance Analysis is the first step to creating our individualized floor care
proposal. At Bill's Cleaning Service we are carpet, tile and furniture cleaning specialists.
Our deep cleaning services complement your in-house cleaning or contracted janitorial
staff. Therefore, we hope to create an environment of cooperation among all of your
dedicated cleaning staff. As a specialist we hope to provide education and advice to
extend the life of your flooring. In addition as previously stated we want to help you
maintain a professional appearance and healthy workplace.
Bill's Carpet and Upholstery Cleaning Service
Seven Step Carpet Maintenance System
1. Dirt Containment
2. Dry Soil Removal
3. Spot Removal
4. Interim Maintenance
5. Deep Cleaning
6. In-house Staff Training
7. Scheduling/Periodic Review
Dirt Containment
Dirt containment requires effective barrier systems including exterior sweeping and walk-
off matting as essential first lines of defense in an effective carpet maintenance system.
Tracked-in soils present threats to both carpeting and health. Some are allergens. Some
are tacky and attract more soils. And some are quite abrasive.
Debris that collects outside building entrances will find its way inside if allowed to build up.
Keeping all entrance areas swept is a simple and easy way to reduce the soil load inside
of buildings.
Oil on greasy parking lots adheres to shoe leather then transfers to carpet pile. Once
transferred, the gummy consistency collects additional soils. In addition, asphalt residues
tracked onto carpet create a "yellowing / browning" condition that is difficult if not
impossible to remove especially on olefin carpet. Walk-off mats reduce these threats and
help keep carpet clean longer.
Grit a significant threat to carpet’s appearance over the long run coats all external
surfaces in great abundance. The reason is this substance; a microscopic rock has many
sharp, jagged, cutting edges. Tiny as it is, it scratches, gouges, and grinds carpet pile
yarn, especially under body weight and shoe leather. Over time, when grit is tracked in, it
abrades pile yarn’s polished finish, causing carpeting to appear dull and unattractive, and
causing yarn damage that cleaning cannot repair. Exterior sweeping and properly
maintained walk-off mats will greatly reduce the grit threat.
Dry Soil Removal
Dry soil removal is accomplished through vacuuming. Proper, frequent vacuuming is
important for a variety of reasons: Particulate soils should be captured before they filter
down below the carpet’s surface where they are much more difficult to remove. Careful
vacuuming helps to control the accumulation of yarn-damaging grit.
A variety of safe and effective vacuuming tools are available. The most common problems
with dry soil removal relate to inadequate vacuum maintenance. These problems include
1) vacuum heads not set to the proper level, 2) belts in need of replacement, and 3)
vacuum bags that are nearly or completely filled and as a consequence the vacuum’s
effectiveness is dramatically reduced.
In addition, most facilities cleaning staff have not been properly trained on how to vacuum
and are often expected to vacuum too much carpeting in too little time. The end result is
that carpeting is not vacuumed properly and only visible debris is removed.
Spot Removal
The most common complaints about spots on carpeting are “We remove the spot, but they
keep coming back,” and “The spot won’t come out.” Why do spots reappear? Frequently
the substance that causes the spot penetrates all the way to the carpet backing but only
the surface is cleaned. Consequently, the substance below the surface wicks back after
cleaning. The other reason is that the spotting chemical leaves behind a soil-attracting
residue that is not rinsed away. Left in the carpet, it attracts soil and becomes a dirty spot.
Why don’t all spots come out? Some seemingly un-removable spots can be removed if the
right chemical is used. Different spots require different spot-removal agents. Another
reason is that spots are permitted to remain in carpeting too long and bond with the fiber.
Spots should be removed as soon as possible after they occur. Finally, some beverages
can dye some types of carpeting. Removal of these spots involves the use of special
cleaning agents and should only be attempted by specially trained technicians. The
solution to spotting problems require:
• a regular, scheduled spot removal program.
• the use of proper spotting procedures and products.
• a designated carpet spot removal specialist with special training to tackle tough to
remove spots.
Interim Maintenance
Carpet in high-traffic areas must be cleaned more frequently. Otherwise, the buildup of
damaging soils will abrade the fibers and leave permanent, ugly traffic patterns. Proper
traffic-area maintenance can increase carpet life by up to 50 percent. This, in turn, will
greatly reduce carpet-replacement costs. Frequent cleaning of high-traffic areas, using a
cleaning method that removes not just surface soil but also the grit that builds up beneath
the surface and causes premature wear is an integral part of an effective carpet
maintenance program.
Deep Cleaning
The objective of most carpet cleaning methods is merely to improve appearance. They
clean one dimension, the surface. Because surface cleaning cannot deep clean and rinse,
it leaves embedded soils and chemical residues behind. Over time these substances build
up until the carpet is compacted with filth from surface to backing. The result is rapid re-
soiling and a steady decline in appearance.
Periodic deep cleaning is needed to prolong carpet life. Bill's High-Flow Extraction is
designed to clean all three dimensions of the carpet: the surface, between the fibers, and
all the way down to the backing. It removes both embedded soils and chemical residues
simply and easily.
A word about cleaning chemicals
All three steps examined in this analysis require effective cleaning chemicals. Most
chemicals used in facilities carpet maintenance leave behind a soil-attracting residue. This
"dirt magnet" results in rapid re-soiling. Moreover, extensive tests conducted by Shaw
Industries have shown that many of these chemicals don't even clean well. Sometimes not
any better than plain water. Safe, effective, free-rinsing cleaning products are available
that clean well and leave no harmful residue behind. High quality water is also a key to
effective emulsification. Good chemistry is an integral part of any effective system.
In-House Staff Training
The effectiveness of every cleaning tool or process is dependent upon the skill and know-
how of the operator. An effective system requires in-service training both at the time of
implementation of CMA and periodically thereafter as new designated staff are brought
onboard. Too often training is neglected by cleaning contractors and facilities managers
alike. This is a mistake with potentially huge consequences in lost productivity. It is critical
that sufficient time be set aside for in-service training.
An effective in-service training program will have at least five elements:
1. Explain the purpose of the tool or process, how it works, and how it fits into the overall
carpet care system being implemented.
2. Demonstrate proper application of the tool or process.
3. All cleaning staff should have an opportunity for hands-on use of the tool or application
of the process with an instructor present.
4. Equipment cleanup and maintenance. This is a very important but often neglected part
of the training process. It should be a stand-alone part of the training.
5. “Bull” session at the end. Designated staff often will be reluctant to speak up or ask
questions at first for fear of appearing “stupid.” By waiting until the end for a semi formal
“bull” session, the instructor will have the opportunity to establish rapport with the staff and
to observe the skills and limitations of the participants. Questions and input are more likely
and answers more effective when time is set aside at the end of the training.
Scheduling / Periodic Review
Dirt does not accumulate in carpet evenly. Certain identifiable areas such as entryways,
food service areas, and areas adjacent to hard-surface floors will accumulate more soil
more quickly. These areas typically constitute only about 20 percent of the overall carpet
floor area, yet they account for up to 80 percent or more of the overall soil load.
Development of a maintenance schedule that strategically allocates resources to those
areas that get dirty first and most will result in cleaner, more healthful facilities. In addition,
it will enable budget conscious facility managers to increase productivity by maximizing the
effectiveness of their staff’s cleaning efforts.
In addition a periodic review between facility managers designated In-House staff and
cleaning contractors will help to streamline and customize efforts. Occasionally it will
become clear that certain areas will require more resource allocation than expected and
vice versa. Therefore, good lines of communications and a partnership approach between
all involved entities should be encouraged.
Action Items
Bill's Carpet and Upholstery Cleaning Service seven step carpet maintenance system
outlined above is a beginning point. Please contact our office if you would like a free no
obligation analysis. One of our cleaning professionals will meet with you and create a
customized analysis.
Bill's Carpet Cleaning and Upholstery Cleaning Service is dedicated to partnering with our
clients to help them attain the best floor maintenance possible. We realize that all facilities
are different and therefore our approach requires an initial analysis and individualized
maintenance proposal. It is our opinion that proper floor maintenance promotes a
professional atmosphere and equally important a healthy work environment.
Sick Building Syndrome (SBS) is used to describe situations in which building occupants
experience acute health and comfort effects that appear to be linked to time spent in a
building. To learn more about (SBS) go to www.epa.gov/iaq/pubs/sbs.html . Proper floor
maintenance is a major contributor to reducing (SBS). It is commonly understood that
healthy employees are productive and happy, a very good combination. Along with good
ventilation, floor maintenance will help to remove dust, pollen and other allergens and
toxins that build up inside of buildings creating indoor air pollution. Removing these
offensive particles will greatly improve indoor air quality and decrease the risk of (SBS).
Carpeting is a good choice in the work place for a variety of reasons, warmth, comfort,
acoustic dampening and cushioning for our feet. It also helps to defer cleaning and
maintenance costs. Unlike hard surfaces carpet will trap and hold a great amount of
particulate. Studies have proven this trapping ability actually holds toxins and allergens
thus keeping them from floating in air currents around your facilities and being breathed in
by employees. Hard flooring does not possess this trapping quality and therefore requires
cleaning much more often.
It is important to note that prior to the point of complete soil saturation carpet should be
cleaned. When it reaches saturation it is no longer an effective trapping mechanism and
will actually be more susceptible to irreversible damage. Various properties of trapped
particulate can cause non-reversible abrasion if allowed to accumulate to the point that a
carpet becomes saturated with dirt. A prudent approach to maintenance balances
employee health, flooring investment, budget, and a facilities appearance as its major
considerations.
It is a well known fact that people judge us by our appearance. Naturally our clients also
judge us by the appearance of our facilities. Therefore, Bill's Carpet and Upholstery
Cleaning Service emphasizes a proper approach to maintenance using a seven step
system. The following system allows us to customize our approach to your floor
maintenance. Our seven step carpet maintenance system includes recommendations,
products and services.
Our Cleaning Maintenance Analysis is the first step to creating our individualized floor care
proposal. At Bill's Cleaning Service we are carpet, tile and furniture cleaning specialists.
Our deep cleaning services complement your in-house cleaning or contracted janitorial
staff. Therefore, we hope to create an environment of cooperation among all of your
dedicated cleaning staff. As a specialist we hope to provide education and advice to
extend the life of your flooring. In addition as previously stated we want to help you
maintain a professional appearance and healthy workplace.
Bill's Carpet and Upholstery Cleaning Service
Seven Step Carpet Maintenance System
1. Dirt Containment
2. Dry Soil Removal
3. Spot Removal
4. Interim Maintenance
5. Deep Cleaning
6. In-house Staff Training
7. Scheduling/Periodic Review
Dirt Containment
Dirt containment requires effective barrier systems including exterior sweeping and walk-
off matting as essential first lines of defense in an effective carpet maintenance system.
Tracked-in soils present threats to both carpeting and health. Some are allergens. Some
are tacky and attract more soils. And some are quite abrasive.
Debris that collects outside building entrances will find its way inside if allowed to build up.
Keeping all entrance areas swept is a simple and easy way to reduce the soil load inside
of buildings.
Oil on greasy parking lots adheres to shoe leather then transfers to carpet pile. Once
transferred, the gummy consistency collects additional soils. In addition, asphalt residues
tracked onto carpet create a "yellowing / browning" condition that is difficult if not
impossible to remove especially on olefin carpet. Walk-off mats reduce these threats and
help keep carpet clean longer.
Grit a significant threat to carpet’s appearance over the long run coats all external
surfaces in great abundance. The reason is this substance; a microscopic rock has many
sharp, jagged, cutting edges. Tiny as it is, it scratches, gouges, and grinds carpet pile
yarn, especially under body weight and shoe leather. Over time, when grit is tracked in, it
abrades pile yarn’s polished finish, causing carpeting to appear dull and unattractive, and
causing yarn damage that cleaning cannot repair. Exterior sweeping and properly
maintained walk-off mats will greatly reduce the grit threat.
Dry Soil Removal
Dry soil removal is accomplished through vacuuming. Proper, frequent vacuuming is
important for a variety of reasons: Particulate soils should be captured before they filter
down below the carpet’s surface where they are much more difficult to remove. Careful
vacuuming helps to control the accumulation of yarn-damaging grit.
A variety of safe and effective vacuuming tools are available. The most common problems
with dry soil removal relate to inadequate vacuum maintenance. These problems include
1) vacuum heads not set to the proper level, 2) belts in need of replacement, and 3)
vacuum bags that are nearly or completely filled and as a consequence the vacuum’s
effectiveness is dramatically reduced.
In addition, most facilities cleaning staff have not been properly trained on how to vacuum
and are often expected to vacuum too much carpeting in too little time. The end result is
that carpeting is not vacuumed properly and only visible debris is removed.
Spot Removal
The most common complaints about spots on carpeting are “We remove the spot, but they
keep coming back,” and “The spot won’t come out.” Why do spots reappear? Frequently
the substance that causes the spot penetrates all the way to the carpet backing but only
the surface is cleaned. Consequently, the substance below the surface wicks back after
cleaning. The other reason is that the spotting chemical leaves behind a soil-attracting
residue that is not rinsed away. Left in the carpet, it attracts soil and becomes a dirty spot.
Why don’t all spots come out? Some seemingly un-removable spots can be removed if the
right chemical is used. Different spots require different spot-removal agents. Another
reason is that spots are permitted to remain in carpeting too long and bond with the fiber.
Spots should be removed as soon as possible after they occur. Finally, some beverages
can dye some types of carpeting. Removal of these spots involves the use of special
cleaning agents and should only be attempted by specially trained technicians. The
solution to spotting problems require:
• a regular, scheduled spot removal program.
• the use of proper spotting procedures and products.
• a designated carpet spot removal specialist with special training to tackle tough to
remove spots.
Interim Maintenance
Carpet in high-traffic areas must be cleaned more frequently. Otherwise, the buildup of
damaging soils will abrade the fibers and leave permanent, ugly traffic patterns. Proper
traffic-area maintenance can increase carpet life by up to 50 percent. This, in turn, will
greatly reduce carpet-replacement costs. Frequent cleaning of high-traffic areas, using a
cleaning method that removes not just surface soil but also the grit that builds up beneath
the surface and causes premature wear is an integral part of an effective carpet
maintenance program.
Deep Cleaning
The objective of most carpet cleaning methods is merely to improve appearance. They
clean one dimension, the surface. Because surface cleaning cannot deep clean and rinse,
it leaves embedded soils and chemical residues behind. Over time these substances build
up until the carpet is compacted with filth from surface to backing. The result is rapid re-
soiling and a steady decline in appearance.
Periodic deep cleaning is needed to prolong carpet life. Bill's High-Flow Extraction is
designed to clean all three dimensions of the carpet: the surface, between the fibers, and
all the way down to the backing. It removes both embedded soils and chemical residues
simply and easily.
A word about cleaning chemicals
All three steps examined in this analysis require effective cleaning chemicals. Most
chemicals used in facilities carpet maintenance leave behind a soil-attracting residue. This
"dirt magnet" results in rapid re-soiling. Moreover, extensive tests conducted by Shaw
Industries have shown that many of these chemicals don't even clean well. Sometimes not
any better than plain water. Safe, effective, free-rinsing cleaning products are available
that clean well and leave no harmful residue behind. High quality water is also a key to
effective emulsification. Good chemistry is an integral part of any effective system.
In-House Staff Training
The effectiveness of every cleaning tool or process is dependent upon the skill and know-
how of the operator. An effective system requires in-service training both at the time of
implementation of CMA and periodically thereafter as new designated staff are brought
onboard. Too often training is neglected by cleaning contractors and facilities managers
alike. This is a mistake with potentially huge consequences in lost productivity. It is critical
that sufficient time be set aside for in-service training.
An effective in-service training program will have at least five elements:
1. Explain the purpose of the tool or process, how it works, and how it fits into the overall
carpet care system being implemented.
2. Demonstrate proper application of the tool or process.
3. All cleaning staff should have an opportunity for hands-on use of the tool or application
of the process with an instructor present.
4. Equipment cleanup and maintenance. This is a very important but often neglected part
of the training process. It should be a stand-alone part of the training.
5. “Bull” session at the end. Designated staff often will be reluctant to speak up or ask
questions at first for fear of appearing “stupid.” By waiting until the end for a semi formal
“bull” session, the instructor will have the opportunity to establish rapport with the staff and
to observe the skills and limitations of the participants. Questions and input are more likely
and answers more effective when time is set aside at the end of the training.
Scheduling / Periodic Review
Dirt does not accumulate in carpet evenly. Certain identifiable areas such as entryways,
food service areas, and areas adjacent to hard-surface floors will accumulate more soil
more quickly. These areas typically constitute only about 20 percent of the overall carpet
floor area, yet they account for up to 80 percent or more of the overall soil load.
Development of a maintenance schedule that strategically allocates resources to those
areas that get dirty first and most will result in cleaner, more healthful facilities. In addition,
it will enable budget conscious facility managers to increase productivity by maximizing the
effectiveness of their staff’s cleaning efforts.
In addition a periodic review between facility managers designated In-House staff and
cleaning contractors will help to streamline and customize efforts. Occasionally it will
become clear that certain areas will require more resource allocation than expected and
vice versa. Therefore, good lines of communications and a partnership approach between
all involved entities should be encouraged.
Action Items
Bill's Carpet and Upholstery Cleaning Service seven step carpet maintenance system
outlined above is a beginning point. Please contact our office if you would like a free no
obligation analysis. One of our cleaning professionals will meet with you and create a
customized analysis.
| designed & created by shortcuts |
| 100% Satisfaction Guaranteed |
| If your not completely satisfied with our service we will come back out and clean it again absolutely FREE! |
| BILL'S CARPET & UPHOLSTERY CLEANING SERVICE OFFICE: 847-566-7416 CELL: 847-721-4466 FAX: 847-548-2184 email: bill@billscleaningandfloodservice.com |
| Residential and Commercial Cleaning Services |
